>Support & Maintenance 

Technical Support & Maintenance Services

devPulse manages your support and maintenance operations, ensuring stability while your core team drives product innovation. 

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Faster fixes 

Higher stability  

Lower support costs  

More time for innovation 

devPulse delivers effective, results-driven application maintenance and support services built on an end-to-end ownership model. We proactively identify existing issues and potential risks, resolve them swiftly, and minimize downtime and operational costs — ensuring your systems remain stable, efficient, and ready for growth.

Our maintenance and support services allow you to offload this operational burden to a dedicated engineering team, ensuring fast issue handling and consistent product stability. 

We integrate seamlessly with your existing teams and processes, adopting your tools, workflows, and quality standards so support operations run efficiently without disrupting your organization. 

By transferring support and maintenance responsibilities to devPulse, you reduce the cost of support operations and free your core engineering team to focus on new feature development, innovation, and R&D — while we ensure uninterrupted system operations. 

Who We Support

SaaS and Enterprise Software Platforms

We support business-critical SaaS and enterprise systems that require continuous availability, rapid issue resolution, and controlled release cycles. Our teams ensure stable operations while internal product teams focus on roadmap execution and innovation.

Typical technologies

React, Angular, Vue, Node.js, Python, Java, Go, .NET, PostgreSQL, MySQL, MongoDB, Redis, AWS, Azure, GCP

Desktop and Cross-Platform Applications

We provide engineering support for Windows, macOS, and cross-platform desktop applications, including legacy and actively developed products. This includes deep technical troubleshooting, code-level fixes, and long-term maintenance of complex desktop ecosystems.

Typical technologies

C++, C#, .NET, WPF, WinUI, Qt, Electron, native Windows & macOS APIs, installer frameworks

Data-Intensive and AI-Enabled Products

We maintain and enhance platforms that process large volumes of data or integrate AI and machine learning capabilities. Our support model ensures reliability, performance, and scalability as data loads and model complexity grow. 

Typical technologies

Python, FastAPI, Flask, PyTorch, TensorFlow, data pipelines, vector databases, cloud AI services, RAG pipelines, model fine-tuning, agentic AI frameworks, LLM integrations

our case study

Enterprise Marketing Platform: L2 & L3 Engineering Support  

L2–L3 technical support and continuous enhancement of a large-scale marketing platform, ensuring operational stability and freeing the core engineering team to focus on new feature development. 

Key Features:

  • ≥ 70% Support Load Offloaded
  • +20-30% Feature Delivery Velocity
  • 50%  Bug Backlog Reduction
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Your Business Benefits 

By transferring support and maintenance of ownership to a dedicated engineering team, organizations achieve measurable operational improvements. The following outcomes demonstrate how structured support, faster issue handling, and continuous quality improvements translate into tangible business value. 

Faster Incident and Defect Resolution

Production issues and customer-reported defects are addressed quickly through structured investigation and dedicated engineering ownership, reducing business disruption.

Higher Platform Stability and Uptime

Continuous maintenance, proactive monitoring, and permanent fixes ensure reliable system operation and fewer unexpected outages.

Reduced Operational Load on Core Engineering Teams 

Support and maintenance responsibilities are offloaded to a dedicated team, allowing in-house engineers to focus on new features, innovation, and strategic initiatives. 

Lower Total Cost of Maintenance Operations 

Optimized support ownership and access to specialized talent reduce the overall cost of handling bugs, incidents, and system upkeep compared to fully in-house support.

Sustained Customer Satisfaction 

Rapid issue handling and improved product quality enhance user experience, strengthen trust, and reduce customer escalations. 

Long-Term Product Reliability and Scalability 

Ongoing refactoring, technical debt reduction, and performance improvements ensure the platform remains robust and ready to grow with future business needs.

Levels of Technical Support  

Effective software operations rely on clearly defined support levels. Each level addresses a different depth of technical complexity — from initial issue of intake to code-level resolution and architectural decisions. 

Our teams primarily operate at L2–L3 engineering support levels, where most technical investigation and defect resolution occurs. 

L1 – First-Line Support
L2 – Technical Investigation & Troubleshooting
L3 – Engineering & Code-Level Resolution
L4 – Architecture & Product Governance

How We Work

Our support teams integrate directly into your existing engineering environment.

We adopt your tools, workflows, release cycles, and quality standards — operating as an extension of your in-house organization rather than an external vendor. Each engagement is staffed with dedicated roles designed to cover the full support lifecycle: 

L2 Support Engineers

Investigate incidents, reproduce issues, analyze logs, and perform technical troubleshooting. 

L3 Engineers

Implement code-level fixes, refactoring, and long-term stability improvements. 

QA Engineers

Validate fixes, prevent regressions, and ensure release quality. 

DevOps Engineers

Manage build, deployment, and environment stability when required. 

Technical Lead

Oversees architectural alignment, code reviews, and escalation handling.

Support Coordinator

Ensures clear communication, reporting, and SLA adherence. 

From onboarding to full operational ownership, we ensure transparent communication, measurable performance, and predictable delivery — while your core team retains control of product strategy and architecture. 

our case study

Desktop applications portfolio: Technical Support & Maintenance 

L2–L3 technical support, maintenance, and enhancement of a large-scale Windows desktop application suite, ensuring product stability while the core engineering team focuses on new feature development. 

Key Features:

  • ≥80% Full ownership
  • Reduced by ~60% Average Fix Cost per Issue
  • Critical customer issues resolved within ≤24 hours., standard defects resolved within 1 business week
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Engagement Models That Fit Your Needs 

Every organization has different operational demands, budgets, and internal capabilities. DevPulse offers flexible engagement models that allow you to choose the right level of support and ownership — from shared expertise to fully dedicated teams. 

Dedicated Managed Team

Our Dedicated Managed Team model provides a full-time support and maintenance team focused exclusively on your products and environment. This ensures deep system knowledge, consistent quality, and long-term ownership of your maintenance and technical support operations. 

Best for

Organizations requiring continuous support, full operational ownership,  with internal engineering teams.

Shared Managed Team

Our Shared Managed Team model provides a cost-effective and scalable way to access  engineering support without committing to a full-time dedicated team. Support resources are shared across multiple clients, giving you on-demand access to specialized skills while maintaining predictable service levels. 

Best for

Organizations requiring continuous support, full operational ownership, and tight integration with internal engineering teams.

Staff Augmentation

Our Staff Augmentation model allows you to extend your in-house team with highly skilled engineers on short- or long-term engagements. Our specialists integrate directly into your workflows and processes, giving you immediate access to expertise while maintaining full internal control. 

Best for

Organizations needing to scale technical capacity quickly or fill specific skill gaps.

We believe that the quality of the product is the most important thing for the customer

CEO, Founder, Business Advisor Anna and the rest of the DevPulse team have been great to us. Deadlines were met and the work quality has been very high and creative where necessary. I have worked with multiple software companies over the years but DevPulse has been the best - they are in a class of their own.

Neill Whitehead | Hootnotes

 SaaS and Desktop Product Growth Leader Working with Anna and DevPulse was seamless. They integrated with our internal teams and elevated our expectations of what external partners can deliver. Their commitment to quality, collaboration, and scalable engineering made a direct difference to our product success. I highly recommend Anna and DevPulse to any organization looking for a partner that can deliver high‑quality platforms fast, smart, and reliably.

Henry Monteiro | Corel Corporation

 Director of Engineering Anna and her team delivered some of the most critical and complex infrastructure in our ecosystem—including the authorization and entitlement system, as well as foundational work on our CSP (Content Service Platform) project. These were not easy projects. Anna leads by example, listens carefully, and approaches challenges with a rare blend of pragmatism and vision. I recommend Anna without hesitation.

Steven Carless | Corel Corporation

 Growth Leader Vlad and the DevPulse team have been amazing to work with over the last couple of years. You'd be hard-pressed to find a more talented, trustworthy and hardworking group of professionals who are dedicated to delivering quality work, innovation and successful outcomes for the business.

Nishant Nambiar | Malwarebytes
Let’s work together
"
We partner with ambitious teams to solve complex challenges and create meaningful impact. From early ideas to full-scale delivery — we’re here to support every step.

Tell us what you’re working on, and we’ll help you define the best way forward.

Anna Tukhtarova |

CTO & Co-Founder

What's next?
01 Submit the request—takes <1 minute.
02 Receive confirmation (and optional NDA) within 12 hours.
03 Meet our solution architect to discuss goals & success metrics.
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